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Quality and performance excellence : management, organization, and strategy / James R. Evans.

Evans, James R.
2014
658 E92
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Call Number
658 E92
Title
Quality and performance excellence : management, organization, and strategy / James R. Evans.
Language
English
Author
Evans, James R.
Edition
7th ed.
Imprint
Mason, OH : South-Western/Cengage Learning, c2014.
Description
xv, 479 p. : ill. ; 23 cm.
Summary
[Publisher description] Delivering cutting-edge coverage that includes the latest thinking and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 7e presents the basic principles and tools associated with quality and performance excellence using relevant, real-world illustrations and examples. The text thoroughly illustrates how these basic principles and methods have been put into effect in a variety of organizations. It also illustrates the relationship between basic principles and the popular theories and models studied in management courses. Excellent case studies focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific.
Bibliography, etc. Note
Includes bibliographical references and index.
Formatted Contents Note
Introduction to quality and performance excellence
Frameworks for quality and performance excellence
Tools and techniques for quality design and control
Tools and techniques for quality improvement
Competitive advantage and strategic management for performance excellence
Quality in customer-supplier relationships
Designing organizations for performance excellence
Quality teamwork
Engagement, empowerment, and motivation
Leadership for performance excellence
Performance excellence and organizational change.
ISBN
9781133955931
1133955932
Location
Library Reading Room 658 E92
Record Appears in
General Collection

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