Transforming corporate performance : measuring and managing the drivers of business success / Michael A. Milgate
2004
658 M637
Available at ITU Library&Archives
Items
Details
Call Number
658 M637
Title
Transforming corporate performance : measuring and managing the drivers of business success / Michael A. Milgate
Language
English
Author
Milgate, Michael
Imprint
Westport, CT : Praeger, 2004.
Description
xi, 317 p. : ill. ; 24 cm.
Summary
Publisher description : In recent years, business performance measurement has altered beyond recognition. What used to guarantee success for leading companies now barely ensures average performance. Far too often, business performance measurement is a weakness, lacking focus and coherence. New sources of leverage have emerged and new approaches have been introduced. Only those companies that master the new techniques will reach the top of the league. To achieve a competitive edge, companies must reevaluate business performance, its measurement, and the final result. This book shows you how. Drawing on the experiences of companies leading the field in performance measurement, Milgate pinpoints the significant developments that will drive performance measurement into the millennium. This book discards passing trends and focuses on providing in-depth, international coverage of the issues that count. It analyzes and evaluates new and emerging trends, approaches, models, and methodologies. Milgate explains how these techniques and processes work in practice and how they can add clear, bottom-line benefits to your organization.
Bibliography, etc. Note
Includes bibliographical references and index.
Formatted Contents Note
Preface
1 Context for Strategic Performance Measurement
2 Performance Measurement Frameworks
3 Self-Assessment and Business Excellence
4 Benchmarking and Strategic Performance Measurement
5 Process Measurement
6 Customer Measurement: Strategic Issues, Best Practice, and New Dimensions
7 Strategic Quality Measurement Frameworks and Approaches
8 Employee Measurement
9 Trends and Practices in Financial Measurement
10 Knowledge Management and Measurement
11 Strategic Performance Measurement Overview
Glossary of Terms
Index
1 Context for Strategic Performance Measurement
2 Performance Measurement Frameworks
3 Self-Assessment and Business Excellence
4 Benchmarking and Strategic Performance Measurement
5 Process Measurement
6 Customer Measurement: Strategic Issues, Best Practice, and New Dimensions
7 Strategic Quality Measurement Frameworks and Approaches
8 Employee Measurement
9 Trends and Practices in Financial Measurement
10 Knowledge Management and Measurement
11 Strategic Performance Measurement Overview
Glossary of Terms
Index
ISBN
1567205305
Location
Library Reading Room 658 M637
Record Appears in
General Collection