331 J66

Managing conflict at work : understanding and resolving conflict for productive working relationships / Clive Johnson & Jackie Keddy.

English

London ; Philadelphia : Kogan Page, c2010.

vi, 260 p. : ill. ; 25 cm.

[Publisher description] Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organizations channel their energies; encouraging positive mindsets, combatting stress and building stronger relationsips and happier workforces. The authors look beyond individual cases to issues such as workforce motivation and corporate responsibility; examining the reasons for conflict and its implications. They provide simple guidance on the key issues many organizations face including: understanding conflict and its impact on the individual, team and organization; methods for recognizing and preventing conflict; identifying and appropriately channeling constructive conflict; managing and resolving escalated disputes; implementing a conflict management strategy.

Includes bibliographical references and index.

9780749459529
0749459522

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